Contact us
Get fast, secure support and connect straight to the relevant team when you contact us through the App.
How to Contact us in the App
In the Westpac App
Make sure you have the latest version of the app.
- Tap Contact us at the top of the home screen
- Select Chat with us or select your topic under Call us now
In Online Banking
- Select Chat with us on the main dashboard
Other contacts and support services
Find a Westpac branch or ATM near you using our locator tool along with more information, including directions and trading hours.
Our team is available 8am-8pm (Sydney time), Mon-Fri. Self service Telephone Banking is available 24/7.
Home Loans
Applying, refinancing or got a question about your current loan? Our team is ready to help 8am-8pm Mon-Fri, 9am-6pm Sat-Sun (Sydney time), except for public holidays.
Our team is available 8am-8pm (Sydney time), Mon-Fri. Self service Telephone Banking is available 24/7.
Tough times can happen to anyone. Find out how we can help with financial hardship, domestic violence, financial abuse, gambling and more.
Our dedicated team of specialists work in partnership with Financial Counsellors advocating for our customers experiencing financial hardship.
The Westpac Estates Management Team are specialists in deceased estates who can provide guidance about the process and manage settling the estate.
We're grateful for your feedback. We're constantly striving to provide the best possible service, and we'll do our best to resolve any concern you have quickly and fairly.
Subpoenas relating to Westpac Banking Corporation (which includes St.George, Bank of Melbourne and BankSA divisions) should be served on our registered office and addressed to:
The Proper Officer
Westpac Banking Corporation
Level 18, 275 Kent Street
Sydney NSW 2000
Please note the general amount for conduct money is $50.00 payable via EFT (details provided upon receipt of subpoena) or cheque made out to ‘Westpac Banking Corporation’.
Calling from overseas
If you are overseas, you can contact us in the Westpac App for a fast and secure way to get in touch.
Remote Indigenous call centre
Our mob are ready to help you 9am-6.30pm, Mon-Fri (ACST). They can also arrange a free translator in some languages.
National Relay Service
Westpac welcomes calls through the National Relay Service. If you are deaf, hard of hearing, or have speech/communication difficulty, choose your access option detailed on the National Relay Service and provide our phone number (02) 9155 7714 when asked by the Relay Officer.
Interpreter Services
Prefer a language other than English? We can help.
Our Telephone Banking Service can arrange for an interpreter to help you with your call in your preferred language. Simply ask our bank staff for an interpreter when you call us on 132 032.
Things you should know
Read the Westpac Online Banking Terms and Conditions (PDF 408KB) at westpac.com.au before making a decision and consider whether the product is right for you.
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