MERCHANT AGREEMENT

Section 1 Your Merchant Facility Agreement

• Removed references to Merchant Service Agreement (MSA Contract). 

• Introduced new definition for “Direct Debit Request”.
• Amended the definition of “Account” stating that the nominated account for settlement, chargeback, or billing purposes must be held in the name of the Merchant.
• Removed references to ‘Discover’ in the definitions of “Card Scheme” and “Charge Card”, as Discover is no longer a supported card network.

Section 8 Invalid Transactions

and Section 28 Termination

• For consistency in terminology, the terms 'closure' and 'closed' have been replaced with 'termination' and 'terminated'.

• Amended to clarify that the Account for the purpose of settling transactions, paying fees, and remitting other amounts owed to us, including Chargebacks, must be held in the name of the Merchant.
• Amended to notify merchants that they are required to maintain a valid Account and Direct Debit Request (DDR) for the processing of fees and other amounts.
  
  If the merchant or their financial institution has requested a cancellation of their DDR, and the merchant has not provided a new DDR with updated account details, the merchant's facility will be terminated within 7 business days from the cancellation request.

• Uplifted with additional clarification to better align with current processes, including the ability to return funds to the account from which they were received or pay them to another account where appropriate.

• Added a new sub-paragraph l) to notify merchants that we may also terminate the Agreement or use of an underlying Merchant Facility, if a cancellation request for a DDR is received and the merchant has not provided alternative Account details for fees and other amounts listed in Section 9.

2.0 General merchant information

• References to EFTPOS 1 have been removed, as EFTPOS 1 is no longer available. 

Introduction

• The direct entry user identifier (475577) has been incorporated to indicate the debiting of UnionPay merchant transaction fees from customer accounts.

• They may cancel or suspend the DDR or change, stop or defer an individual payment, by giving us at least 7 banking days’ notice.
• A note has been added to state that:
  “To continue operating your merchant facility, you must provide a new Direct Debit Request with alternative account details, or your merchant facility will terminate within 7 banking days from the cancellation request of your Direct Debit Request. Complete the ‘Request to amend account details on your merchant facility’ form available on westpac.com.au/merchantforms or by calling us on 1800 029 749, available 24/7”.